Question 1

Who can attend the classes?

Accepted Answer

Anyone! The classes are open to anyone with a passion for cooking. Our standard classes are open to  adults and anyone from School Year 12 and above, and we will have  special Junior and Cook Together classes for younger cooks. Any younger cooks must be able to work comfortably at a standard height kitchen worktop, approximately 90cm from the floor.

Question 2

Do I have to be able to cook to a certain level?

Accepted Answer

All our classes are designed for home cooks and we presume no prior knowledge in a subject unless specifically highlighted. Our aim is to build your confidence and give you tips and tricks that you can use in your own kitchen, no matter what the subject matter of the class.

Question 3

Can you cater for special dietary needs and allergies?

Accepted Answer

With advanced notice we'll always try to accommodate any specific requirements if we can, however sometimes this isn't possible due to the nature of the dish being cooked or the fact it might be being made within a pair (unless you bring someone with the same dietary requirement.)

We unfortunately cannot guarantee an allergen free environment in our kitchens, however the teaching kitchen is designated nut-free.

Please contact us directly to discuss any allergies or dietary requirements.

Question 4

What should I wear/bring with me to an in-person class?

Accepted Answer

If you have an apron at home, we would love you to bring it with you or we can provide you with a disposable (biodegradable) apron on the day. All ingredients for your class are included. Please wear comfy clothes and flat, closed-toe footwear. No flip-flops or high heels, please! If you have long hair please ensure it is tied-back during the class.

We are trying to use minimal single-use packaging so please bring takeaway containers for any food you would like to take home.

Question 5

Can I cancel/postpone my class?

Accepted Answer

If you are unable to attend the class you have booked you may be able to cancel your place or move to another class if places are available. Please note all cancellations or class changes require a minimum of 21 days notice and refunds incur a 3% processing charge.  We understand that short notice cancellations generally only happen due to unpredictable events such as sickness, travel issues or bereavements for which we do sympathise, however as a small business we are unable to cover the cost of cancelled places if we are unable to fill them again. We recommend taking out suitable insurance if you are concerned of any risk to your booking.

You are welcome to send a friend/family member/work colleague in your place but please let us know in advance, and notify of us of any additional dietary requirements.

Question 6

Are your classes online or in-person?

Accepted Answer

At the moment all classes are in-person, although we may offer online classes again in the future.

Question 7

Do you ever cancel classes?

Accepted Answer

Occasionally we may have to cancel a class if there are not enough people enrolled to make it viable. In the event of a cancellation you will be notified at least a week in advance and receive a full refund or transfer to another course.

Question 8

Will more classes be added to the programme in the future?

Accepted Answer

We are hoping the cookery school will be a big success and  that there will be enough demand to add lots more exciting classes to the programme, including longer courses for children in the school holidays, and Friday evening classes for adults. Please feel free to get in touch if you have ideas of what you would like to see on our programme!

Question 9

Do you host children's parties and corporate events

Accepted Answer

In the future we hope to be able to host lots of bespoke cookery events. Watch this space for more information!

Question 10

Where will my class be held?

Accepted Answer

Classes are usually held in the Zoom Kitchen in Westbury-on-Trym,  located in the grounds of Redmaids High School.

As the Westbury kitchen is very large, if a class has fewer than 6 guests enroled, we may move the class to our smaller Redland kitchen to improve the atmosphere and offer a more personal experience.

As the Westbury kitchen is designated nut-free, some classes such as Macarons are always taught in the Redland kitchen.

Question 11

How long is my gift voucher valid?

Accepted Answer

All gift vouchers are valid for 12 months from date of purchase. This should give you 60+ classes to choose from. A gift voucher may be extended by three months for a fee equivalent to 25% of the gift voucher value. Please contact us directly to discuss.

FAQ

FREQUENTLY ASKED QUESTIONS