PRIVACY

The Global Larder is committed to protecting and respecting your privacy. With that in mind we ask that you read this Privacy Notice as it contains important information on:

a) The personal data we collect about you

b) How we look after your personal data when you visit our website

c) With whom your personal data might be shared

d) Your privacy rights and how the law protects you

e) Cookies & tracking

The Global Larder is the controller and responsible for your personal data (referred to as “The Global Larder”, "we", "us" or "our" in this Privacy Notice).

Personal data we collect

Personal data provided by you

We collect personal data about you when you:

Purchase or make payments for any of our products or services

Complete customer feedback or surveys

Participate in competitions

The personal data collected in the above manner may include your:

Full name

Postal address

Email address

Telephone number

Payment details

Dietary information

Special Category Personal Data

As part of our booking process, we may collect information about food allergies, intolerances, medical dietary requirements and other dietary preferences. Some of this information may be classified as special category personal data under UK GDPR, particularly where it relates to health or religious beliefs.

We collect this information to assess dietary requirements, make appropriate preparations and help ensure the safety and wellbeing of participants during our cookery classes.

Where we process special category personal data on the basis of explicit consent, we will request this separately during the booking process. This information will only be accessible to those who need it to organise or deliver the class.

We will store this information securely and retain it only for as long as necessary for the purposes for which it was collected, subject to any applicable legal requirements.

You may withdraw your consent at any time by contacting us. However, withdrawing consent may affect our ability to accommodate particular dietary or medical requirements safely.

Personal data about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

Give consent on his/her behalf to the processing of his/her personal data

Receive on his/her behalf any data protection notices

Give consent to the transfer of his/her personal data outside the European Economic Area

Give consent to the processing of their special category personal data (further details relating to special category personal data is detailed below).

How we use your personal data

We collect information about you so that we can:

Identify you and manage any accounts you hold with us

Process any orders for goods and/or services which you make with us

Manage your bookings with us ensure that we can provide you with a personalised and memorable experience

Assist you with your queries in relation to our business

Conduct research, statistical analysis and behavioural analysis

Detect and prevent fraud. Notify you of any changes to our website or to our services that may affect you

Carry out security vetting

Improve our service

Marketing

We would like to send you information by email about our products and services, competitions or prize draws and special offers which may be of interest to you.

We will only send you marketing messages when you click to subscribe on our website or tick the relevant consent box when you provide us with your personal data. If you have consented to such receive marketing from us, you can opt out at any time by using the unsubscribe function on each of our emails.

How we ask for consent

In those cases where we need your consent to hold and process your personal data, we will ask you to check a box on any form requiring consent (except when subscribing to our newsletter via our website, when we will ask you to click on subscribe). By checking these boxes you are confirming that you have been informed as to why we are collecting the information, how this information will be used, for how long the information will be kept, who else will have access to this information and what your rights are as a data subject (all of which is set out in this Privacy Notice).

b) How we keep your personal data secure

Our website, online booking system and payment processes are hosted and managed through Wix.com, which provides secure infrastructure for collecting, processing and storing customer information.

Wix employs a range of technical and organisational security measures, including encrypted data transmission (HTTPS/TLS), encryption of stored information, access controls and regular security monitoring. Wix is certified to ISO 27001 for information security management and complies with PCI DSS Level 1 standards for payment security.

Customer information is stored and processed through Wix and its authorised service providers, which may operate in countries outside the UK. Where required, appropriate safeguards are used to protect personal data transferred internationally.

We take reasonable steps to protect the personal information we collect, including restricting access to customer records to those who need it for legitimate business purposes.

Further information about Wix's security arrangements can be found at https://support.wix.com/en/article/wix-security-measures-overview.

How long we keep your personal data

We will only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you would like more information about how long we retain specific types of your information, please contact us on the contact details provided in this Privacy Notice.

c) Transfers of your personal data out of the EEA

We may need to transfer your personal data to the US which are located outside the European Economic Area, for the purpose of third party partners like Wix.com. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

When you link to one of our trusted third party reservation supplier websites via our website or to a social media site via our website, any personal data which you provide them may be transferred or stored outside the EEA. Please check their websites’ privacy notice for more information.

d) Your rights

The right to access information we hold about you

At any point you can contact us to request the information we hold about you as well as why we have that information, who has access to the information and where we got the information. Once we have received your request we will respond within 30 days.

The right to correct and update the information we hold about you

If the information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure it is updated.

The right to have your information erased

If you feel that we should no longer be using your information or that we are illegally using your information, you can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted.

The right to object to processing of your information

You have the right to request that we stop processing your information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your information to comply with your other rights.

The right to ask us to stop contacting you with direct marketing

You have the right to request that we stop contacting you with direct marketing.

The right to data portability

You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so. For your security we may need to verify your identity before we process your instructions above.

e) Cookies & tracking

Use of cookies

A cookie is a small text file which is placed onto your device when you access our website. We use cookies on this website to:

Recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time)

Obtain information about your preferences, online movements and use of the internet

Carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interests

Target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests

Make your online experience more efficient and enjoyable

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a product or service you have requested.

Consent to cookies

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this Privacy Notice. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

Description of cookies

The following provides some information on the cookies which we use on our website:

Ongoing Google Analytics used for analysis to understand our customers

Turning off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of our website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/

Linking to our social media sites

Our website provides links to our social media sites. Once on any of these social media sites, please take care if you choose to post any information as this will be on a public domain and widely accessible. If you would like more information about how any information posted on these sites will be used, please the sites’ own privacy notice carefully.

Contacting us

If you have any queries about this Privacy Notice, need further information about how we use your personal data or wish to lodge a complaint, please contact us by any of the following means:

Phone us on 07904 056718

Email us at: hello@globallarder.com

Write to us at: The Global Larder, 20 Woodfield Road, Bristol BS6 6JQ

You also have the right to lodge a complaint with the Information Commissioner’s Office directly. Further information, including contact details, is available at https://ico.org.uk

Changes to this privacy notice

We may change this Privacy Notice from time to time, so please check it occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.

This Privacy Notice was last updated on 14.03.2026

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